Return and Refund Policy

Exchanges/Refunds Policy

Please try and return your products in original packaging.

Exchanges:

Were the products you ordered the wrong size?

No problem, we will gladly exchange them for a size that fits. Please ship the product back along with a note that includes your name, address, phone number, and the size that you need. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

Refunds:

Are you not satisfied with the products received?

No problem, we will gladly issue a refund for the purchase price (shipping costs are not refunded). Please ship the products back along with a note that includes your name, address, phone number, and that you will be requesting a refund. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

If possible, please include feedback as to why you are requesting a refund we want to improve any issues if they exist.


***Please note that exchanges and returns must be returned within 14 days of being received. Any exchanges or refunds mailed back after 14 days will be denied.


Ship to:

Officialfiesta.com/Officialfiesta Imports

1507 E. Valley Pkwy Ste. 112

Escondido, CA 92027


Other Questions? Email us at cs@officialfiesta.com