Return and Refund Policy

Exchanges/Refunds Policy

(US Orders)

All returns must be shipped back in new, unused condition and the original packaging and must include all original tags.  Otherwise, returns will be denied.


Exchanges:

Were the products you ordered the wrong size?

No problem, we will gladly exchange them for a size that fits. Please ship the product back along with a note that includes your name, address, phone number, and the size that you need. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

Refunds:

Are you not satisfied with the products received?

No problem, we will gladly issue a refund for the purchase price (shipping costs are not refunded). Please ship the products back along with a note that includes your name, address, phone number, and that you will be requesting a refund. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

If possible, please include feedback as to why you are requesting a refund - we want to improve any issues if they exist.


RETURN POLICY - 30 DAY POLICY

*** PURCHASES HAVE A 30-DAY RETURN POLICY -- ITEM MUST BE RETURNED WITHIN 30 DAYS OF ITEM BEING DELIVERED. (ONLY ORDERS SHIPPED WITHIN THE US)


***ALL CLEARANCE ITEMS ARE FINAL-SALE.  RETURNS ARE NOT ACCEPTED***



Ship to:

Officialfiesta.com/Officialfiesta Imports

815 W. San Marcos Blvd.

San Marcos, CA 92078


Other Questions? Email us at cs@officialfiesta.com


***International Orders***

For international orders, in case of an exchange the customer must pay shipping both ways -- in case of a return for refund the refund is only for the purchase price.