Return and Refund Policy

Exchanges/Refunds Policy

(US Orders)

All returns must be shipped back in new, unused condition and the original packaging and must include all original tags.  Otherwise, returns will be denied.

***ALL CLEARANCE ITEMS ARE FINAL-SALE.  RETURNS ARE NOT ACCEPTED***


Exchanges:

Were the products you ordered the wrong size?

No problem, we will gladly exchange them for a size that fits. Please ship the product back along with a note that includes your name, address, phone number, and the size that you need. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

Refunds:

Are you not satisfied with the products received?

No problem, we will gladly issue a refund for the purchase price (shipping costs are not refunded). Please ship the products back along with a note that includes your name, address, phone number, and that you will be requesting a refund. No authorization number is needed. The customer is responsible for the shipping to return the item back to us.

If possible, please include feedback as to why you are requesting a refund - we want to improve any issues if they exist.


*** ITEMS MUST BE RETURNED WITHIN 21 DAYS OF THE PURCHASE. (ONLY ORDERS SHIPPED WITHIN THE US)


IN-STORE PURCHASES: PLEASE SEE RECEIPT FOR IN-STORE RETURN POLICY.



Ship to:

Officialfiesta.com/Officialfiesta Imports

815 W. San Marcos Blvd.

San Marcos, CA 92078


Other Questions? Email us at cs@officialfiesta.com


***International Orders***

For international orders, all sales are final -- returns for exchange or refund are not accepted.